Returns & Exchanges
We stand behind the health of our plants and strive for your gardening success. If you are not completely satisfied with your purchase, our 30-day Alive & Thrive Guarantee ensures you receive a healthy replacement or store credit.
Document Your Plants
Take clear photos of the plant, including the foliage and the base, to help our horticulturalists diagnose any health issues or damage incurred during shipping.
Contact Support
Reach out to our customer care team within 30 days of delivery via our online portal or phone to initiate your return or exchange request.
Review Period
Our team will review your photos and claim within 2-3 business days to determine the best course of action, whether it be professional care tips or a replacement.
Resolution Delivery
Once approved, we will ship a replacement plant at no additional cost or issue a store credit to your account for future use.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing