Frequently Asked Questions
Everything you need to know about bringing nature to your doorstep.
How are the trees packaged for shipping?
We use specialized, reinforced boxing and root-securing technology to ensure your trees arrive hydrated and intact. Our custom packaging is designed to protect both the foliage and the root system during transit.
What is your 'Alive & Thrive' Guarantee?
Every plant we ship is guaranteed to arrive healthy and live for at least 30 days. If your plant experiences issues within this window, we will provide a store credit for a replacement.
When is the best time to plant my new tree?
While you can plant year-round if the ground isn't frozen, we generally recommend planting in early spring or fall to allow root systems to establish without the stress of extreme summer heat.
Do you offer professional planting services?
Currently, we focus on providing high-quality nursery stock delivered to your door. Each order includes a comprehensive digital planting guide to help you successfully plant your tree yourself.
Can I return a tree if I change my mind?
Due to the perishable nature of live plants, we cannot accept returns once a tree has been delivered. However, if there is a quality issue upon arrival, please contact our support team within 5 days.
How do I know which trees are right for my location?
You can use our 'Find Your Zone' tool on the website. By entering your zip code, we filter our inventory to show only the species that are hardy enough to thrive in your specific climate.